Privacy Policy
At JU ACTIVE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, make a purchase, interact with us online, or visit our physical store. By using our website or services, you agree to the practices described in this policy.
JU ACTIVE is a women-focused fashion and fitness brand, and your trust is extremely important to us. We take data protection seriously and handle your information responsibly and transparently.
Information We Collect
We may collect personal and non-personal information from you when you interact with our website, place an order, subscribe to our communications, or contact us directly.
Personal information may include your name, email address, phone number, billing and shipping address, payment details, and any other information you voluntarily provide. When you create an account, we may also store login credentials and order history for a smoother shopping experience.
Non-personal information includes data such as browser type, device information, IP address, operating system, pages visited, time spent on our website, and other analytical data that helps us understand how users interact with our platform.
How We Use Your Information
We use the information collected to provide, improve, and personalize our services. This includes processing orders, managing payments, delivering products, handling returns or exchanges, and providing customer support.
Your information also helps us improve our website functionality, product offerings, and overall user experience. We may use your contact details to send order confirmations, delivery updates, service notifications, promotional offers, or updates related to JU ACTIVE. You can opt out of marketing communications at any time.
Payment Information
All payments made through our website are processed using secure third-party payment gateways. JU ACTIVE does not store or have direct access to your complete payment card details. Payment providers follow strict security standards to ensure your financial information is protected.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, maintain your shopping cart, analyze website traffic, and deliver relevant content.
You can choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.
Sharing of Information
JU ACTIVE does not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website, processing payments, delivering orders, or providing customer support.
These third parties are required to maintain the confidentiality and security of your information and are only permitted to use it for the purpose of providing services to JU ACTIVE.
We may also disclose information if required by law, legal process, or government authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we take all reasonable steps to safeguard your data, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements. When your data is no longer required, it is securely deleted or anonymized.
Your Rights and Choices
You have the right to access, update, correct, or request deletion of your personal information held by JU ACTIVE. You may also object to or restrict certain data processing activities.
If you wish to exercise any of these rights or have questions regarding your data, you may contact us using the details provided on our website.
Third-Party Links
Our website may contain links to third-party websites or services. JU ACTIVE is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
Children’s Privacy
JU ACTIVE does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.
Physical Store Privacy
When you visit our physical store, including our location at Khairan Mall in Kuwait, we may collect limited information for billing, loyalty programs, or customer service purposes. Any information collected in-store is handled in accordance with this Privacy Policy.
Changes to This Privacy Policy
JU ACTIVE reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through the details provided on our website. We are committed to addressing your concerns promptly and transparently